Case Study: Phleetbo achieves faster scheduling and reduced drive time with WorkWave Route Manager 360

How Route Manager Grew Patient Satisfaction for Phleetbo

Phleetbo, founded by working phlebotomists in 2017, provides on‑demand mobile blood draws and lab services across several U.S. states through an online and mobile app. As the business grew it outgrew its routing software: the old system lacked real‑time technician tracking and relied on inaccurate visit-duration estimates, causing scheduling callbacks, poor ETAs, excessive drive time and pressure on profitability.

Phleetbo implemented WorkWave Route Manager 360 for route optimization, live technician tracking, customer notifications and the ability to add appointments into existing routes. The change enabled faster, one‑call scheduling with accurate ETAs, better clustered routes that reduced drive time and increased profitability, and improved patient satisfaction through live tracking links and SMS alerts.

Phleetbo

C.J. Johnson

Owner