Case Study: PharmScript achieves lower courier costs and reliable ETAs with WorkWave Route Manager 360

How PharmScript Gained Control of Courier Rx Deliveries

PharmScript, founded by nursing home administrators and pharmacists, provides pharmacy services to long-term and post-acute care facilities across 18 locations in 24 states. As its business grew, the company lacked a way to analyze last-mile courier deliveries, and testing other delivery-planning vendors failed due to poor UI and API limitations, leaving PharmScript unable to optimize routing or validate courier proposals.

After a referral, PharmScript trialed and quickly adopted WorkWave Route Manager 360, which delivered immediate value by projecting ETAs, enabling scrutiny of courier proposals, and identifying cost-saving delivery strategies. The result: deeper operational insight, fewer manual planning tasks, measurable reductions in courier costs, and improved customer satisfaction—PharmScript reports no customer complaints since projecting ETAs.

PharmScript