Case Study: Mattress Mart achieves 5–10 extra stops per day and improved customer service with WorkWave RouteManager

How Mattress Mart Creates the Ideal Customer Experience

Mattress Mart, a family-owned Canadian mattress retailer founded in 1975 with locations across Ontario and the Maritimes, was struggling to manage 40–80 daily deliveries, manual route planning, mixed pickup/drop-off workflows, heavy phone-based customer communication, and paper-driven processes. These inefficiencies made it hard to meet delivery windows, coordinate service to multiple retailers, and scale operations without added cost or errors.

By deploying WorkWave RouteManager, Mattress Mart automated route optimization, introduced a GPS-linked driver mobile app, and enabled automated text and email updates (including two-hour windows and 20-minute arrival notices). The result: fewer customer calls, reduced overhead, smoother driver workflows, the ability to add 5–10 extra stops per day, and measurable improvements in customer satisfaction and operational scalability.

Mattress Mart