Case Study: Legal Shred achieves 30.8% revenue growth with WorkWave Service

How Legal Shred Grew Their Business With WorkWave Service

Legal Shred, founded in 2007, provides secure document shredding, hard drive destruction, medical/x-ray waste disposal and box storage across the Northeast. As the company prepared to expand, its technicians struggled with unreliable field access to routes and work orders, causing communication breakdowns, increased callbacks and inefficient manual scheduling—so Legal Shred needed a scalable field-service solution to support growth.

They implemented WorkWave Service, a cloud-based platform with a mobile app that works offline, route optimization, best-fit scheduling, direct dispatch and analytics. Technicians can view orders, collect signatures/payments and adjust routes without calling the office, driving faster scheduling and a more professional customer experience. Results include a jump from 1–2 to 10–20 daily reviews, over 500 positive Google reviews, and 30.8% revenue growth from 2018–2019, enabling plans for three new locations.

Legal Shred