Case Study: Klesick Farms scales deliveries 300% and automates delivery eligibility with WorkWave Route Manager

How Klesick Farms Uses Route Planning Software

Klesick Farms grew from a backyard garden in the 1990s into a 37‑acre organic farm near Seattle that delivers curated subscription boxes across Northwestern Washington. As their delivery area and fleet expanded, manual route planning, paperwork and back‑and‑forth eligibility calls created wasted time, errors and frustrated customers, so the team sought a modern solution to streamline routing and customer communication.

Klesick implemented WorkWave Route Manager, integrating its mapping and optimization APIs with e-commerce, order and warehouse systems so website visitors can instantly check delivery eligibility and drivers can follow optimized routes on iPads. The digital workflow replaced printed maps and manual data entry, enabling scalability (up to 400 deliveries/day), a 300% delivery increase during COVID‑19, automated eligibility screening and time savings of 10–15 seconds per stop, while improving real‑time communication and overall profitability.

Klesick Farms