Case Study: Jefferson Council on Aging achieves 36.4% increase in meal deliveries with WorkWave RouteManager

How Jefferson Council on Aging, Inc. Improved Their Business With RouteManager

Jefferson Council on Aging (JCOA) is a nonprofit serving seniors across Jefferson Parish, Louisiana, providing home‑delivered meals, transportation and other support services. During the pandemic they faced a surge in delivery requests but were constrained by a tedious third‑party routing system that made logging new routes and making quick changes slow and error‑prone, so they sought a more efficient, affordable solution.

After implementing RouteManager by WorkWave, JCOA gained fast, user‑friendly control over routing—enabling consistent delivery schedules, on‑the‑fly route adjustments (reassigning 150 routes in minutes) and a dramatic drop in delivery complaints. Outcomes included a 36.4% increase in meals delivered (from about 1,100 to 1,500 per day), stronger driver–client connections, and smoother operations even for less tech‑savvy staff.

Jefferson Council on Aging

Jeanne Tripoli

Nutrition Director