Case Study: Recker & Boerger achieves faster, more dependable deliveries with WorkWave Route Manager

How Home Delivery Businesses Work Smarter and Plan More Dependable Deliveries with Route Manager

Recker & Boerger, a family-owned home appliance delivery, installation, and removal company serving Greater Cincinnati and Northern Kentucky since 1962, needed a faster, more configurable route-planning solution to meet customer expectations for confirmed delivery windows, live arrival updates, and better team visibility while reducing manual work from an older fleet system.

By adopting WorkWave Route Manager and the Route Manager 360 app, they now build routes extremely fast, use APIs to trigger automated customer text alerts, and track drivers with live GPS. The cloud-based solution eliminated paperwork, increased accountability and efficiency, freed office staff to focus on higher‑value work, and made deliveries more dependable — including more last‑minute scheduling and accurate ETAs.

Recker & Boerger

Michele Tillapaugh

Systems Administrator