Case Study: American Scale achieves faster billing and streamlined field operations with WorkWave ServMan

How American Scale Improved Productivity with ServMan’s Customizability

American Scale is a Southeast provider of industrial scale sales, rentals, service and ISO/IEC 17025:2017‑certified calibration with offices across North and South Carolina. After Chris Hartman bought the company in 2018 he discovered an analog, paper‑based work order system that caused misplaced records, interoffice mail delays, weekly technician backlog and billing lags of a month or more — a clear bottleneck that threatened plans for growth.

To solve this, American Scale implemented WorkWave ServMan (with data migration and support from partner 10X), customizing the system to match existing processes. Digital, mobile work orders now give technicians instant access to customer history, eliminate paper handoffs, speed invoicing and improve cash flow, and create repeatable workflows that cut training time and free staff capacity.

American Scale