Case Study: Happy’s Home Centers saves 15+ hours per day and doubles daily collection visits with WorkWave Route Manager

Happy’s Home Centers’ Return to WorkWave Route Manager

Happy’s Home Centers is a Tampa Bay–based rent-to-own retailer that has grown to more than a dozen locations since 2010. As the business expanded, collecting payments from customers who became unreachable forced account managers to spend roughly 15–16 hours a day manually planning collection routes, driving up labor costs and reducing visit capacity.

Happy’s Home Centers implemented WorkWave Route Manager 360 with GPS Tracking, using its automated route optimization and intuitive interface to streamline routing. The change saved 15+ hours of labor per day, doubled account managers’ daily visits to 40–50 customers, cut training time by about two hours per person, improved accountability and proof of delivery, and increased revenue and payroll efficiency.

Happy’s Home Centers

Adam Stark

Owner