Case Study: Cowleys Pest Services achieves scalable, paperless operations and faster growth with WorkWave

Cowleys Provides Exceptional Service to More Customers, with the Help of PestPac RouteOp

Cowleys Pest Services is a family‑owned New Jersey pest control company founded in 1991 that has grown to over 35 employees and 33,000 customers across central New Jersey. Rapid expansion exposed major operational pain points — manual scheduling, routing and piles of technician paperwork slowed responsiveness and made scaling difficult as calls and staff increased.

Cowleys implemented WorkWave PestPac and related tools (scheduling and routing, RouteOp, GPS, mobile apps, payments and marketing) to move to a paperless, automated workflow. The technology streamlined scheduling and routing, delivered KPI reporting, sped payments and improved safety and efficiency, enabling the company to scale operations and increase profitability.

Cowleys Pest Services

Bill Cowley

Owner