Case Study: Central Carolina Air Conditioning boosts efficiency with ServMan by WorkWave

Central Carolina Air Conditioning handled 800+ contacts in a weekend with WorkWave

Central Carolina Air Conditioning, a large HVAC, plumbing, and electrical company, faced difficulties managing its growing customer base and volume of service leads while maintaining service quality. Seeking a tailored enterprise resource planning (ERP) solution to unify its diverse departmental needs, the company chose ServMan by WorkWave.

Since implementing ServMan in 2017, WorkWave provided a highly adaptable platform. Central Carolina Air Conditioning utilized ServMan’s customizable modules, integrated with RouteManager for optimized scheduling, ServMan Mobile for offline field work, and WorkWave Payments for instant payment processing. The addition of Slingshot provided outsourced customer service support. This tailored solution allowed the company to efficiently handle a sudden influx of over 800 customer contacts in a single weekend, enabled managers to generate meaningful reports, and increased technician productivity through better routing and in-field capabilities.

Central Carolina Air Conditioning