Case Study: American Scale improves productivity and cash flow with WorkWave ServMan

American Scale cuts billing lag by a full month with WorkWave ServMan

American Scale, a provider of industrial scale sales, rentals, and calibration, faced significant operational bottlenecks due to an outdated, analog record-keeping system. Manually written work orders caused delays in information sharing and billing, which often lagged by a month or more, hindering the company's growth plans. To modernize its processes, the company turned to vendor WorkWave and implemented its ServMan ERP software.

WorkWave's ServMan solution provided the customizability needed to digitize American Scale's workflows without disrupting its proven processes. The implementation resulted in a repeatable system for work orders, drastically improved efficiency for field technicians, and accelerated billing. This allowed American Scale to bill customers immediately upon service completion, greatly improving cash flow and freeing up staff capacity.

American Scale