Case Study: Active Pest Control improves technician efficiency with WorkWave PestPac route optimization and GPS tracking

Active Pest Control cuts call handling to 3.5 minutes with WorkWave

Active Pest Control, a pest control company serving residential and commercial customers, faced challenges managing its continued growth. Escalating administrative costs and inefficient processes made it difficult to handle a high volume of daily calls, schedule services, and maximize technician time and safety. To address this, they turned to WorkWave and implemented the PestPac suite of products.

WorkWave's solution included PestPac RouteOp for route optimization, the PestPac Mobile app, and GPS with driver behavior tracking. This allowed for a consolidated, paperless office and provided technicians with immediate access to customer information. The results included call center reps resolving calls in under 3.5 minutes and a more than 5% increase in signed contracts, enabling the company to service more customers with greater efficiency and increased revenue.

Active Pest Control