Case Study: Active Pest Control boosts efficiency and speeds up calls with WorkWave PestPac

Active Pest Control completes calls in 3.5 minutes with WorkWave

Active Pest Control, a pest control company with 60,000 customers, faced challenges managing its continued growth. Escalating administrative costs, inefficient call handling, and the need to maximize technician time and safety were becoming difficult to manage without supporting technology. To address this, they turned to vendor WorkWave and its PestPac software suite.

WorkWave implemented its PestPac solution, including RouteOp for route optimization, a mobile app, and GPS tracking with driver behavior monitoring. This allowed for a paperless office, streamlined call resolution in under 3.5 minutes, and gave technicians all necessary customer information at their fingertips. The results included a more than 5% increase in signed contracts, significant labor savings, and improved technician efficiency and safety.

Active Pest Control