Case Study: Active Pest Control achieves 3.5-minute call handling and 5% higher service contract close rate with WorkWave PestPac

Active Builds a Customer-Centric Service Strategy with WorkWave PestPac’s End-to-End Suite of Offerings

Active Pest Control, a regional pest management company founded in 1985 with 12 offices and nearly 60,000 customers, faced rising administrative costs and operational strain from rapid growth. Handling more than 750 calls a day, the team struggled to answer and schedule calls quickly, maximize technician time, and maintain accountability and safety across a growing fleet.

By adopting WorkWave PestPac’s full suite—RouteOp, Mobile, and GPS with driver behavior—Active centralized operations, went paperless, and implemented a one-call-resolution policy. Call handling dropped to 3.5 minutes, scheduling efficiency and technician productivity increased, and signed service contracts rose by more than 5%; GPS reporting also improved driver safety scores from about 1.5 to 0.37, while saving hundreds of hours in paperwork.

Active Pest Control

Kevin Anderson

Executive Vice President