Case Study: Welcome Break boosts frontline engagement and retention with Workvivo

Welcome Break boosts platform adoption to 91% with Workvivo

Welcome Break, a major roadside retailer operating across the UK, US, and Ireland, faced significant challenges in uniting its 17,000 frontline and desk-based employees spread across numerous locations and brands. The company struggled with ineffective communication, content overload, and a lack of employee voice, which hindered engagement and its culture. To address this, Welcome Break partnered with the vendor Workvivo to implement its employee experience platform.

By deploying Workvivo's platform, which offered inclusive and collaborative features for a dispersed workforce, Welcome Break achieved remarkable results. The vendor's solution led to a 91% platform adoption rate within 12 months and dramatically improved training completion to 98%. Furthermore, employee retention increased, with 87% of new hires staying beyond 90 days, and customer satisfaction saw a significant boost as the company's Net Promoter Score increased by 11 points.

Welcome Break