Case Study: SupportNinja boosts employee engagement and onboarding with Workvivo

SupportNinja had a fully functioning EX platform up and running in just two weeks

SupportNinja, a global outsourcing firm with 2,800 employees, needed a better way to unify internal communications and employee experience as it expanded through acquisition. With teams spread across multiple countries, the company wanted a central platform for announcements, policies, SOPs, onboarding content, and knowledge sharing, and chose Workvivo to help launch an employee experience platform quickly and efficiently.

Workvivo delivered a fully functioning platform in just two weeks, including readiness and content upload, plus flexible spaces for internal teams and external users such as clients. The rollout led to 97% employee registration, around 83% monthly usage, and a 20% increase in eNPS participation, while giving SupportNinja a more engaging, searchable, and scalable communications hub.

SupportNinja

Otto Salumbre

Global Communications and Engagement Associate Director