Case Study: Royal Mail saves £700,000 and boosts frontline engagement with Workvivo

Royal Mail saves £700,000 in one year with Workvivo

Royal Mail, a major UK postal service, faced the challenge of connecting and engaging its massive frontline workforce of over 130,000 employees. Their previous internal communications were fragmented across multiple tools and a legacy print magazine, leading to low adoption and disconnection. They partnered with Workvivo to implement a new solution.

Workvivo powered a mobile-first "super-app" called "Robin," which integrated communications with essential HR tools to provide immediate value. The solution drove record-breaking adoption, surpassing 90% and fostering a major cultural shift with high engagement. This consolidation of systems saved Royal Mail approximately £700,000 in technology and print costs within the first year.

Royal Mail