Case Study: TELUS International achieves streamlined internal communications, 90% adoption and +85% engagement with Workvivo

How Workvivo Became the Digital Heart of TELUS International’s Hybrid Workforce

TELUS International, a global digital services company with about 50,000 employees, needed a single, integrated solution to centralize employee communications, social engagement and access to HR documents and applications across mobile and desktop — replacing two legacy, custom-built platforms. They selected Workvivo’s employee communications and engagement platform to provide that “one‑stop‑shop” and to integrate with existing communications and HR systems.

Workvivo implemented a centralized, globally accessible platform with activity feeds, social features, helpful links and integrated app/HR access, enabling communication at global, regional and local levels. The rollout drove measurable impact: a 90% adoption rate, +85% engagement and +80% staff retention, and has been described by TELUS International leaders as a game‑changing way to communicate across the business.

TELUS International

Raquel Bonilla

Senior Comms Manager