Case Study: Grill’d achieves 97% frontline engagement with Workvivo

Grill’d boosts frontline engagement to 97% with Workvivo

Grill’d, an Australian burger chain with a predominantly frontline workforce, faced a fragmented digital experience that disconnected employees from its vibrant culture. After Meta announced it was sunsetting Workplace, Grill’d sought a new platform from vendor Workvivo to create a unified, brand-led experience and ensure critical company updates achieved better cut-through.

Workvivo provided a seamless, cost-neutral transition with a mobile-first platform that integrated communication and recognition tools like customized badges and "Greenshoots." The solution drove record-breaking engagement, achieving a 97% rate in the first month and maintaining 95% monthly engagement thereafter. Workvivo’s features, especially video, saw 100% engagement, transforming how the 6,000 employees connect and fostering a 3% year-over-year increase in overall engagement.

Grill’d