Case Study: Lake County achieves streamlined benefits administration and ACA compliance with WORKTERRA

Still Paper-Based For Enrollment, One Northern California County Modernizes Benefits Administration and ACA Reporting

Lake County, a Northern California county with more than 820 employees plus COBRA participants and retirees, was still using a paper-based process to manage benefits administration and enrollment. Its HR team faced complex plan structures, multiple unions, satellite locations, and compliance demands, including ACA reporting, all while trying to serve an older workforce that was not moving to online enrollment.

Lake County chose WORKTERRA for its benefits administration needs, implementing the WORKTERRA BenAdmin module in 2012 and adding the ACA Compliance module in 2014. WORKTERRA helped map and manage the county’s complex rules and role structures, fixed launch issues without delaying rollout, and delivered a system Lake County describes as easy to use and customizable. The county also reported no bugs in the following annual enrollment cycle and praised WORKTERRA’s strong customer service and expertise.

Lake County

Jesse Puett

HR Analyst