Case Study: Pizza Pizza Limited achieves a 46-point eNPS lift and stronger communication with WorkTango

Surveys & Insights Guide National Restaurant’s Employee Experience Strategy

Pizza Pizza Limited, a franchised Canadian pizza chain with over 750 restaurants and ~1,600 employees, needed to activate the employee voice after executive change and rapid growth. They had never run an engagement survey before and sought a modern, confidential survey solution with strong reporting, action-planning and expert advisory — a need met by WorkTango’s Surveys & Insights employee engagement platform.

WorkTango integrated Pizza Pizza Limited’s HRIS, helped design a scientifically validated survey, provided templates, training and dashboard reporting, and guided post-survey action planning. As a result, Pizza Pizza Limited saw measurable gains: communication rose 16 percentage points (61% → 77%), recognition and reward rose 21 points (49% → 70%), leadership scores increased 21 points (64% → 85%), and eNPS improved by 46 points (‑32 → +14), alongside benefit changes, hybrid work policies and expanded employee voice initiatives.

Pizza Pizza Limited

Therese Sousa

HR Manager