Case Study: RBFCU achieves 17% lower turnover and heightened employee engagement with WorkTango Recognition & Rewards

RBFCU’s Collision of CX and the Employee Experience

RBFCU, a 2,000+ employee credit union, faced challenges managing and measuring employee engagement and recognition with manual processes. To formalize recognition and keep focus on members as the organization grew, RBFCU partnered with WorkTango to deploy its Recognition & Rewards solution.

WorkTango’s Recognition & Rewards platform gave employees visibility into KPIs, enabled peer celebration, and offered flexible points-based rewards chosen by employees, which elevated RBFCU’s member experience program. After a year with WorkTango, RBFCU saw a 17% decrease in employee turnover, a 68% increase in employees hitting high member service scores, and steady month-over-month NPS improvement.

RBFCU

Evan Fournet

AVP of Learning and Development