Case Study: Arrowhead Credit Union achieves a 49% reduction in employee turnover with WorkTango Recognition & Rewards

Arrowhead Credit Union Cut Employee Quit Rate in Half

Arrowhead Credit Union was losing employees to competitors’ big‑bank perks because recognition and rewards were inconsistent and its multigenerational workforce felt disconnected. To address this, Arrowhead turned to WorkTango’s Recognition & Rewards platform to create a consistent, public, peer‑to‑peer recognition program that would strengthen culture and improve retention.

WorkTango’s solution connected employees across departments, locations, and generations and allowed Arrowhead to customize a rewards catalog that reinforced its culture. The results included a 49% reduction in employees leaving for other banks or credit unions, 40% savings on the rewards budget, and 96% of employees actively sending recognition—delivering measurable improvements in engagement and retention.

Arrowhead Credit Union

Valerie Hopkins

VP of Human Resources