Case Study: Identity achieves fast, compliant freelancer onboarding at global scale with Worksuite

How Identity Manages 3,000 Freelancers for Mega Events Like The Coronation of HM King Charles III

Identity, a global live events agency, faced significant challenges in compliantly managing its rapidly growing pool of nearly 3,000 freelancers for high-profile mega events. Their previous system relied on a disjointed web of spreadsheets and separate tools, making international compliance with regulations like IR35 a nightmare and slowing the onboarding process to up to three days per contractor. This created immense administrative burden and risk for the company.

Worksuite provided a centralized Freelance Management System (FMS) that streamlined Identity's entire process. The solution automated workflows, centralized all freelancer data into one secure platform, and simplified IR35 screening. As a result, Worksuite reduced onboarding time from days to as little as 20 minutes per contractor, saving thousands of hours of administrative work. This allowed Identity to efficiently onboard 800 contractors for a single event, ensuring full compliance and freeing the team to focus on strategic initiatives.

Identity

Kat Quartermain

Resourcing Manager