Case Study: BetterUp cuts coach payroll time from 3 days to 3 hours with Worksuite

Empowering Fortune 500 Employees and Business Leaders With Professional Coaching

BetterUp, a company that provides professional coaching to Fortune 500 employees, faced significant challenges in managing and paying its large, global network of coaches. Before Worksuite, they relied on an inefficient, manual spreadsheet system to track coach qualifications and a time-consuming PayPal process for payroll, which took up to three days each month and diverted focus from higher-value support activities.

By implementing Worksuite, BetterUp created a centralized coach database for easy matching and streamlined its financial operations. The Worksuite platform automated activity tracking and payments, slashing the payroll process from three days to just three hours. This efficiency gain allowed the operations team to focus on improving coach support and client satisfaction, ultimately leading to a more effective matching service and a happier coach community.

BetterUp

Anisha Suterwala

Strategic Ops