Case Study: Healthcare Providing Company boosts employee engagement and patient satisfaction with WorkStride

Increasing Healthcare Employee Engagement & Patient Satisfaction

Healthcare Providing Company, a top-four hospital system with 40,000 employees, faced low healthcare employee engagement, recognition, and appreciation scores, along with a culture problem and poor patient service ratings. WorkStride stepped in to help consolidate dozens of scattered recognition programs that lacked tracking and visibility.

WorkStride implemented an enterprise-wide flexible recognition system with budgeting controls, payroll integration, communications tools, analytics, nomination-based monetary and non-monetary awards, peer-to-peer and patient-to-worker recognition, tax compliance reporting, and training. The results were significant: employee engagement improved by 40%, over 142,000 awards were sent in the first year, and patient satisfaction rose from average to the top 8% of hospitals in CMS rankings.