Case Study: Mississippi Farm Bureau Insurance achieves secure BYOD mobility and improved customer engagement with Workspot

Southern Farm Bureau Casualty Insurance Company - Customer Case Study

Southern Farm Bureau Casualty Insurance Company (SFBCIC) is a multi-line regional property and casualty insurer operating in six states with an A+ rating from A.M. Best. As employees and agents increasingly adopted smartphones and tablets, IT faced a critical need for a secure, easy-to-use BYOD solution that would enable email, SharePoint and access to SFBCIC’s rate applications while improving agents’ ability to serve customers in the field.

SFBCIC piloted Workspot’s cloud-based mobility solution in Louisiana and quickly expanded after positive agent feedback — especially the convenience of iPads for client presentations. The Workspot app deployed rapidly with minimal IT overhead using onboarding docs and videos; agents reported richer customer engagement, faster turnaround times and higher satisfaction, helping the company deliver “Real Service. Real People.”

Mississippi Farm Bureau Insurance

Gordon Michelli

Manager of PC Development and Support