Case Study: World's Largest Dairy Company achieves SAP consolidation, global process optimization and 30% test acceleration with Worksoft

World Largest Dairy Company - Customer Case Study

One of the world’s largest dairy companies faced rising complexity and inefficiency as it expanded into new geographies: each region had developed its own variations of core processes, multiple SAP instances created system sprawl, management lacked visibility into inventory, sales and fulfillment, and manual testing was slow, error-prone and dependent on incomplete documentation. The company needed a fast, objective way to discover “as‑is” processes, identify best practices, and consolidate systems to reduce risk and cost.

The company deployed Worksoft Analyze to automatically capture real user activity, generate end‑to‑end process maps and documentation, and feed those processes into automated testing (Worksoft Certify). The result: roughly 30% faster wave cycles and a reduction of 2,174 project man‑days, hypercare effort cut by about 75 (a five‑fold decrease), production defects roughly halved, better test coverage, redeployment of 100 analysts to value‑added work, consolidation of SAP instances, and a measured annual return near $600,000.