Case Study: a telecommunications company reduces manual sales order processing effort with Worksoft

Telecommunications Company - Customer Case Study

A Fortune 200 telecommunications company engaged a major consulting firm to help reduce the headcount of its 2,000+ call center employees. After initial process optimization efforts fell short of the full objective, the consulting firm brought in Worksoft to assist.

Worksoft technology automatically captured the day-to-day tasks of employees, generating process flow diagrams, detailed documentation, and automated process scripts. The consulting firm used these assets, along with a custom cost heat map, to identify the most valuable steps to automate for the highest ROI. Worksoft's solution enabled the consulting firm to fully meet the headcount reduction goal for the current project and helped them define additional targets for a subsequent contract, setting the stage for further success.