Case Study: Southwest Airlines achieves faster, more reliable SOX compliance with Worksoft

Southwest Airlines - Customer Case Study

Southwest Airlines, the largest U.S. domestic carrier with thousands of daily flights and over 46,000 employees, faced a recurring Sarbanes‑Oxley (SOX) compliance challenge: quarterly validation of 45 automated SAP controls across 58 documents. The previous manual process—navigating SAP, capturing screens into Word, and distributing files for review—was time‑consuming (40+ hours) and prone to inconsistency and potential tampering.

Southwest implemented Worksoft Certify® to automate screen capture, generate protected PDF results and reports, and route verification emails. The automation shrank testing time from weeks or days to hours, enabled repeatable weekly regression testing, eliminated hundreds of manual testing hours, increased coverage across end‑to‑end processes, and delivered greater confidence, objectivity and security in SOX compliance.

Southwest Airlines