Case Study: Carrier Global achieves up to 93% reduction in SAP S/4HANA testing time with Worksoft Certify and Capture

Carrier Shares the Value of E2E Test Automation for SAP S/4HANA

Carrier Global, a worldwide leader in HVAC, commercial refrigeration and food service equipment, faced slow, complex regression testing as it moved to SAP S/4HANA and other high‑priority systems. Frequent S/4HANA releases and manual testing left little margin for error or time for thorough validation, so the company needed a way to speed testing, increase accuracy and gain confidence that updates wouldn’t break critical processes.

Carrier implemented Worksoft Certify for continuous end‑to‑end automation and Worksoft Capture for process discovery, integrating tests across Fiori, Salesforce and S/4HANA. The reuseable, codeless tests are run regularly, enabling faster releases and earlier defect detection—delivering about an 80% reduction in testing time (with some areas seeing up to 93% labor reductions) and shrinking multi‑week test cycles down to one to two days, while remaining easy enough for non‑technical staff to use.

Carrier

Judy Zeman

QA Manager