Case Study: Citrix achieves faster, higher-quality deployments and cost savings with Worksoft's automated business process validation

3 Reasons Why Citrix Moved to Automated Business Process Validation 3 Reasons Why Citrix Moved to Automated Business Process Validation

Citrix, a $3 billion company serving over 100 million users, relies on SAP, Marketo and many cloud, mobile and custom systems. Its Business Technology Solutions (BTS) QA team faced pressure to align IT with fast‑changing business needs—reducing time‑to‑market for marketing, sales and channel solutions—while maintaining top quality for SCM, OTC and HR processes, lowering the cost of quality, minimizing downtime and preventing production issues.

BTS adopted automated business process validation to expand test coverage and speed test execution. The shift reduced reliance on SMEs, cut UAT and manual testing costs, caught more defects earlier, and improved operational efficiency and business agility—boosting confidence in BTS, delivering clear ROI, and reducing production defects and technology risk.

Citrix