Case Study: Rent the Runway keeps stores clean and well-maintained with Worksmith

Rent the Runway relies on Worksmith to keep their stores clean and well-maintained so they can deliver the “Dream Closet” experience IRL

Rent the Runway, the women’s apparel and accessories brand, opened five retail locations to support try-ons, rentals, and returns, but without a dedicated facilities team, its Director of Visual Merchandising was spending too much time managing cleaning, repairs, and maintenance. The company needed a simpler way to handle facility issues across locations and keep stores clean, functional, and aligned with its brand experience.

Worksmith provided Rent the Runway with a platform for facilities maintenance, repairs, and commercial cleaning, giving the team one place to coordinate work, track spending, and access responsive support. With Worksmith, RTR gained consistent service quality, faster issue resolution, and budget visibility; the company even avoided hiring a facilities manager, and one flood cleanup in New York was handled within about 30 minutes, preventing damage to inventory and the store.

Rent the Runway