Case Study: PTC achieves faster service deployment with WorkRails

PTC - Customer Case Study

PTC, a global software and services company, needed a better way to manage its large services portfolio across hundreds of offerings for implementation, training, adoption, and maintenance. Its manual, time-consuming processes made it difficult to keep service catalogs consistent across systems and slowed down customer interactions. PTC turned to WorkRails and its Services Lifecycle Management software and service catalogs to help streamline this challenge.

With WorkRails, PTC created a digital single source of truth for service offerings, replacing many systems and enabling faster service creation, configuration, and documentation. Teams can now build custom service packages in minutes, generate documentation instantly, and calculate required service credits, leading to a 30% reduction in time to build and deploy service offerings, improved workforce enablement, and faster customer value realization.

PTC

Julien Palombo

Portfolio Manager