Case Study: Dayforce achieves faster change request automation with WorkRails

Dayforce cuts request-to-signature time and reclaims manual work with WorkRails

Dayforce, a global leader in human capital management software, faced a challenge in managing the massive volume of client change requests they received. Their process involved numerous touchpoints, delays, and tedious manual work. They partnered with WorkRails to streamline this process and provide optimal client support.

WorkRails implemented a digitized self-service portal using its unique decision tree logic to automate the customer journey. This solution directed clients to the exact services they needed and allowed them to configure and sign for requests electronically. As a result, WorkRails helped Dayforce significantly reduce the time from customer request to signature and reclaim valuable time previously spent on manual processes, allowing them to focus on improving customer engagement.

Dayforce