Case Study: First Federal Bank of Florida boosts employee engagement with WorkProud

New Recognition Program Enhances Work Culture

WorkProud worked with First Federal Bank of Florida, a banking organization with 800 staff in the USA, to address employee disengagement and loneliness that grew during the shift from remote to hybrid work. The bank also wanted a stronger rewards and recognition strategy to support employee well-being and appeal to younger talent, especially millennials and Gen Z.

WorkProud implemented a unified recognition platform and mobile app that combined peer-to-peer social recognition, manager and spot awards, gamification, and multiple programs including wellness, sales, milestones, and performance management. The program helped employees connect across teams, improved collaboration and confidence, and strengthened the bank’s work culture; First Federal Bank reported that employees became more productive and that client-customer relationships improved, while Lisa Hutcherson said the impact was positive for both remote and in-person employees.

First Federal Bank of Florida

Lisa Hutcherson

Senior Vice President Director of Human Capital Strategies