Case Study: Grundfos streamlines case management with WorkPoint 365

Grundfos streamlines case management across 56 countries with WorkPoint

Grundfos, a world-leading manufacturer of pumps and water solutions, faced challenges managing an increasing volume of projects and cases. They needed a new case management system fully compatible with Microsoft Office 365 and capable of providing a complete, flexible overview of all case content. They turned to WorkPoint to implement its Case Management solution.

The solution from WorkPoint provided the required Office 365 integration and a scalable system for complete case overview. Employees were particularly impressed with the WorkPoint Express plugin for Outlook, which simplified archiving emails and attachments directly into cases. The collaboration opened many future possibilities, including using a transmittal module and integrating a project module with Microsoft Teams, with WorkPoint ensuring control and compliance in the backend.

Grundfos