Case Study: CVU achieves faster, more efficient funeral case processing with WorkPoint 365

CVU cuts case administration time from 4–6 weeks to 2–3 weeks with Workpoint

CVU, a Dutch funeral association, faced the challenge of optimizing its highly regulated, paper-based document and case management processes. The existing workflows were slow, tedious, and time-consuming, requiring manual handling and postal service for documents while needing to maintain strict GDPR compliance. They partnered with vendor WorkPoint to implement a WorkPoint 365 solution to address these inefficiencies.

WorkPoint implemented a customized Document- and Case Management solution built on Microsoft 365. The result was a 50% improvement in process efficiency, reducing case administration from 4-6 weeks down to 2-3 weeks. This led to an improved customer experience for the bereaved and provided CVU with a financial gain. The solution automated manual work, ensured compliance, and achieved high user adoption across the organization.

CVU