Workplace helps Coral improve service levels

Coral, the third largest retail bookmaking business in the UK, use Workplace across 1,700 licensed betting shops for 10,000 of their employees. 4 weeks after pilot, we’re helping Coral to improve service levels, increase employee productivity, reduce costs and reduce administration time. For Coral to continue its success in a competitive market, they need to keep managing their employees in the right way to give excellent service to customers. Workplace helps them do this. They can now deploy the right people in the right place at the right time to meet customer demand and see exactly what’s happening across all shops. Shop managers can quickly and easily create schedules for their shop. They can learn to use the system in just a few hours.