Case Study: Walmart cuts informational requests 60% and boosts associate engagement with Workplace from Meta

Walmart - Customer Case Study

Walmart, the world’s largest private employer with about 2.3 million associates, faced the challenge of connecting a multi‑generation workforce across vast operations while minimizing training and operational overhead. Joe Park, Chief Digital Architect and VP of Associate Digital Experience, chose Workplace from Meta (Workplace) because its familiar interface offered a common platform and language that five generations of associates could adopt quickly.

Workplace from Meta was rolled out to create persistent groups, crowd‑sourced product management channels and a beta chatbot for tech and HR requests, shifting routine queries from the helpdesk into the platform. The result was rapid adoption, stronger community and onboarding experiences, and measurable impact — including a 60% drop in informational helpdesk requests — helping Walmart streamline processes and improve associate engagement.

Walmart

Joe Park

Chief Digital Architect and VP of Associate Digital Experience