Case Study: LIXIL achieves a unified global culture and increased employee engagement with Workplace from Meta

Uniting a company after acquisitions

LIXIL, a Tokyo‑headquartered global manufacturer with roughly 270 subsidiaries in over 150 countries, faced the challenge of uniting a diverse workforce after rapid acquisitions and needed better connection with frontline managers—an issue that became urgent during the COVID‑19 pandemic. To address this, LIXIL introduced Workplace from Meta (Workplace) in 2018 as a single, multi‑functional communications platform to replace multiple scattered tools.

Workplace from Meta enabled live CEO and leadership townhalls, an official COVID‑19 Group as a single source of truth, two‑way communication between head office and frontline managers, and crowdsourced sharing of best practices, breaking communication silos and speeding decisions. The platform delivered measurable impact: 85% of employees active monthly, a 400% increase in daily messages and a 10% rise in employee engagement, alongside improved morale, faster workflows and stronger connection across sites.

LIXIL

Jin Montesano

Chief People Officer