Case Study: Larsen & Toubro Infotech achieves a transformed employee experience and streamlined HR support with Workplace from Meta

Transform employee experience using HR chat bot on workplace

Larsen & Toubro Infotech faced the challenge of humanizing employee experience and improving the efficiency of HR, admin and IT support by reducing repetitive manual work. To address this, they adopted Workplace from Meta’s chat platform (Workplace Chat) to deliver conversational self-service and real-time help to employees.

Using Workplace from Meta, LTI deployed homegrown service bots integrated with HR and partner systems to handle queries, show leave balances and history, enable leave applications via chat, suggest upcoming holidays, and surface contextual partner offers. The solution cut manual bandwidth for routine HR queries, increased self-service for employees, and streamlined support workflows — improving employee experience and operational efficiency for the company.

Larsen & Toubro Infotech