Case Study: Larsen & Toubro Infotech achieves dramatic efficiency gains and cost savings with Workplace from Meta

The solution to smarter problem solving at LTI

Larsen & Toubro Infotech (LTI) is a global IT services firm with ~23,000 employees and more than 300 clients. Facing overwhelming student email traffic during graduate recruitment, roughly 30,000 monthly IT/HR queries, and costly classroom training, LTI adopted Workplace from Meta — using Workplace Chat, bots, integrations and multi‑company groups — to improve candidate engagement, streamline support and modernize learning.

Using Workplace from Meta, LTI built multi‑company groups for recruits, deployed two in‑house Workplace Chat bots (iAssist and HR bot) and moved its iLead program online. The changes delivered measurable impact: 75% fewer company‑wide emails, 35% of simple support automated within four months, a 45% improvement in ticket turnaround time, 60% reduction in training time and an 85% cut in overall training costs. Workplace from Meta enabled faster support, sustained engagement and substantial cost/time savings.

Larsen & Toubro Infotech

Aftab Zaid Ullah

Chief Operating Officer