Case Study: Telnet achieves faster, always-on team communication with Workplace from Meta

Telnet - Customer Case Study

Telnet, a 300+ employee telecom firm in APAC, struggled with fragmented communication across multiple locations and had tried costly solutions that failed to solve the problem. To stay connected whenever and wherever for urgent questions, Telnet adopted Workplace from Meta as its primary internal communication platform.

Workplace from Meta provided groups, Workplace Chat, a mobile app and live video so teams could share ideas, escalate issues and stream company updates—eliminating many meetings and email chains. The 24/7 support team now responds faster using mobile chat and a Referral & Escalation group, team leads no longer hunt through email threads thanks to searchable groups, and company-wide video “huddles” keep remote staff connected, improving speed and cohesion across the business.

Telnet

Steve Hennerley

Chief Technology Officer