Case Study: Vedanta achieves simplified procurement and faster access to tax and experts with Workplace from Meta

Simplify procurement process using chatbot

Vedanta’s procurement team faced slow, manual processes: staff had to wade through bulky tax documentation (GST, SAC codes, policies) and often didn’t know which subject matter experts to contact across the large global organisation. To address this, Vedanta deployed a procurement chatbot on Workplace from Meta, working with Workplace bot partner Leena.ai to surface tax rates, policy clauses, documents, and people profiles via chat.

The solution—built on Workplace from Meta with Leena.ai—provides instant answers to taxation and document queries and lets users search colleague expertise, removing the need to comb through lengthy files. As a result Vedanta streamlined procurement clarifications, sped access to the right experts, and rolled Phase 1 of Workplace to over 13,000 on‑roll employees globally, becoming the first company to re‑launch Workplace with a custom bot and materially improving procurement efficiency.

Vedanta