Case Study: Tan Tock Seng Hospital achieves increased employee engagement and service excellence with Workplace from Meta

Share patient compliments with everyone

Tan Tock Seng Hospital, one of Singapore’s largest multi‑disciplinary hospitals with over 8,000 staff and about 10% working offsite, struggled with fragmented internal communications and paper‑based patient recognition (hand‑written cards and poster boards). To modernize staff recognition and connection, TTSH adopted Workplace from Meta.

Using Workplace from Meta, TTSH set up open, non‑moderated groups (e.g., “Patient Compliments”), promoted @tagging and executive participation so peer recognition is visible and viral. The change measurably boosted engagement — over 75% of staff are on the platform, with 100+ active groups and roughly 300 posts per week — reinforcing service excellence, improving staff satisfaction and productivity.

Tan Tock Seng Hospital

Jennifer Yap

Director of Corporate Communications