Case Study: Divisions Maintenance Group achieves 95% user activation and seamless company-wide communication with Workplace from Meta

Reinventing Internal Communications with Workplace

Divisions Maintenance Group (DMG), a US-based integrated facility management provider, faced fragmented internal communication as frontline teams were spread across cities and job sites. To connect dispersed employees and enable two-way, mobile-first communication, DMG turned to Workplace from Meta, using its mobile-friendly platform and features like Posts, Bots, Groups, Live Video and Video to reach every generation and location.

Workplace from Meta was implemented to deliver image-based Posts and automated Bots for reminders, Groups to break down silos, and Live and pre-recorded video for company-wide updates and feedback. The solution drove strong engagement—95% activated users, 93% monthly active users and 85% average viewers for internal live events—while enabling consistent company-wide communication, improved quality control, broader recruitment reach and rapid crisis communications during the COVID-19 pandemic.

Divisions Maintenance Group

Jalan Nored

Internal Communications Specialist