Case Study: IIFL (India Infoline Limited) achieves stronger employee recognition and motivation with Workplace from Meta

Recognise outstanding performance and motivate people

IIFL, India’s leading integrated financial services group with more than 12,000 employees across 1,150 branches, needed a way to surface everyday frontline performance, recognise employees and connect many email‑less staff to the wider organisation. To address this, IIFL deployed Workplace from Meta (Workplace) as a mobile-first social intranet to share stories, images and live videos that highlight individual and team impact.

Using Workplace from Meta, IIFL set up closed team‑level groups where managers post achievements, colleagues comment and react, and leaders re‑post key stories into larger groups to amplify reach. The approach spread best practices, built cross‑functional empathy and gave leadership real‑time visibility into frontline impact — with all 12,000+ employees now on Workplace and a significant proportion of previously email‑less frontline staff connected for the first time.

IIFL