Case Study: PwC achieves employee-led innovation and stronger leadership engagement with Workplace from Meta

PwC - Customer Case Study

PwC, led by Vicki Huff Eckert in New Ventures and Innovations, faced the challenge of driving large-scale cultural and digital change across a global workforce while helping clients adopt modern collaboration tools. To boost employee engagement, leadership visibility, and adapt to the consumerization of IT, PwC piloted and built solutions on the Workplace platform from Workplace from Meta.

Using Workplace from Meta — including features like Live video, groups and integrations — PwC enabled “citizen‑led” adoption, faster, more frequent communications, and greater leadership visibility. The pilot delivered a “phenomenal” uptake internally, energized teams, and spurred client initiatives such as bots, self‑help, onboarding and eDiscovery; PwC reports measurable business impact as adoption and outcomes are tracked over three, six, nine months and up to two years.

PwC

Vicki Huff Eckert

New Ventures and Innovations Lead